CityLink App launch screen

We’ve been working with Transurban to develop the CityLink app and we’re excited to announce that it has been shortlisted in the 2016 [app] Design Awards in two categories:

The CityLink app allows customers to have more visibility and control of their CityLink account, where previously it was not as easily accessible. The app empowers customers to make simple transactions quickly and easily, anywhere and anytime.

Creating a great user experience was critical to the success of the app. To achieve this, multiple rounds of user testing was conducted with CityLink customers, throughout the project. With each round of user testing feedback, we further refined and developed the app to ensure a great experience that provides users with the most important information as early as possible.

The CityLink app allows users to:

  • Set up auto top ups
  • Swipe to make a quick payment
  • Scan credit card to enter details and save for future quick use
  • View and update account details
  • View and add vehicles to account
  • View e-TAGs associated with account
  • Notifications and prompts when account balance is low

The result is an easy to use, valuable and convenient app.

A number of innovative technologies have been used on this app. The app is written in Swift, the new Apple programming language for the iOS platform. The app also allows users to scan their credit card by taking a photo of the card, automatically pre-filling the required data fields, instead of requiring the user to enter it manually.

The app is currently only available to a select group of customers, with the goal of gathering feedback to further improve and enhance the app for a public release later this year.


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