The purpose of the CityLink iOS app is to empower customers to make simple transactions quickly and easily, anywhere and anytime. This includes making payments, managing account details and managing vehicles registered to the account.
To ensure that the app is as user friendly as possible, we conducted multiple rounds of user testing with CityLink customers during every stage of the project. This included testing paper prototypes, wireframes, visual designs and prototypes.
The result is an additional channel for customer interactions, that enables Transurban to provide greater and more convenient customer service.
A number of innovative technologies have been used on this app. The app is written in Swift, the new Apple programming language for the iOS platform. The app also allows users to scan their credit card by taking a photo of the card, automatically pre-filling the required data fields, instead of requiring the user to enter it manually.
The CityLink iOS app allows users to:
- Set up auto top ups
- Swipe to make a quick payment
- Scan credit card to enter details and save for future quick use
- View and update account details
- View and add vehicles to account
- View e-TAGs associated with account
- Receive notifications and prompts when account balance is low
We are continuing to work with Transurban on the CityLink app product roadmap to add more high value features to enhance the CityLink customer experience through mobile.
We also picked up a stack of Silver awards for:
Thanks to everyone who worked on these projects. They are all great examples of how we work towards our vision of making a difference through creating mobile experiences that are intuitive, effective and engaging.