om-podcast

Episode 2 of the OMPodcast is now available from – iTunesdirect feed, or direct download.

This week, we deep dive into the nib Health Insurance app and talk about how mobile technology is changing this sector. Keith Smyth (Android Tech Lead), Danny Gorog (Director/Founder) and Lucia Vuong (Marketing Manager) are joined by Adam Hatfield, Head of Digital at nib. We talk about the link between health and health insurance, as well as customer engagement levels on web vs mobile.

An interesting fact that we learned is that app users have a significantly higher NPS than web users.

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